Customer Service

Shipping Policy

We currently provide shipping throughout the United States. 

Local pickup is available, but must be arranged during checkout. Orders will be placed on the front porch for pickup. Orders not picked up within 10 days will be cancelled and refunded.

Please read PICKUP GUIDELINES here.

Since this is a working farm, and for your safety, we ask that you kindly refrain from petting the goats or wandering the property when picking up your order. There is much to be done on the farm, and we may not always be available when you arrive. 

All shipped orders go out within 2-4 business days or sooner when possible. We typically use USPS Priority Mail. Please keep in mind that the arrival of your order is subject to the shipping agency schedule and efficiency. Red Clay Soap is not responsible for your shipment once it leaves our facility and cannot guarantee a specific arrival date. 

Shipping based on number of bars:

$5.00: 1-2 Bars

$7.00: 3 Bars

$8.25: 4-8 Bars

$9.00: 9-16 Bars

$10.00: 17-20 Bars

$11.00: 21-24 Bars

$12.00: 25-40 Bars

$16.00: 41-60 Bars

$18.00: 61-75 Bars

Account Questions

You can pay using Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Shop Pay, Google Pay and Facebook Pay.

You can manage your account and view past orders under the account icon in the main menu.

You can subscribe to become a Red Clay Club member. You can customize your subscription in three ways: which soaps you'd like to receive, how many you'd like to receive, and whether they arrive monthly, every 3 months, or every 6 months.

You can manage your subscription, including pausing or cancelling orders, and updating your credit card information under the account icon in the main menu.

If you'd like to change your Club soap choices click here; or you can click on Contact Us, then click "Want to change your Club soaps?"

Returns and Exchanges

In order to ensure the integrity of our soaps and be mindful of personal hygiene, returns and exchanges are not accepted. However, if there is an error with your order, please contact us and we will make it right.